How to order

How to order?

  • Just follow these simple steps in ordering your desired item.
  1. Go to our website 
  2. Choose a product you want to buy then click "Add to cart".
  3. Proceed to checkout. Select Cash on Delivery/Bank Deposit/Paypal as Payment option.
  4. Enter your complete shipping details.
  5. That's it. We'll get notified and we'll process your order for shipment.

How to cancel an order?

  • Once order has been checked out, cancellation is not possible on customer’s end. You can send us email at prod@silverworks.com or PM us in Facebook to cancel your order.
  • We can cancel your order as long as the item was not shipped and tracking number is not yet generated.

What is the payment method?

  • We accept Cash on Delivery and you can also pay through Paypal.
  • You may also use Bank Deposit. Online transfers are accepted. 

How long should I wait for my order to arrive?

  • Shipping will take 3-7 days depending on your location.
  • Please take note that our shipping and delivery service is handled by a third party courier, whether it would be JNT Express, LBC, Xpost, FSI, etc. We do not hold or control the time of the delivery once it’s in transit status.
  • The courier do not deliver during Sundays and Holidays.

There are instances that shipping time may take longer than what we stated because of these following reasons:

  • Bottlenecks in shipping.
  • Incomplete shipping address.
  • Area not covered via COD or area is considered as remote area.
  • Unreachable mobile number.

Can I change my shipping information?

  • You can send us an email at prod@silverworks.com or Message us on Facebook if you would like to change or update something in you shipping information.
  • Please take note that once the order has been processed or shipped we can no longer change anything in the shipping information.

How can I contact you/ how can I reach your customer support?

  • You can send us email at prod@silverworks.com . A customer representative will reply to your email within 24 hours. You can also PM us on Facebook.