Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for damage or wrong items only. No refund will be acknowledged when the customer changed their mind on the product purchase.

Customer will only be allowed to change the damaged or wrong items with another SilverWorks product or exchange it with store credit. Additional charges may incur for items with change of size.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and waybill.

All sales are final. Refund/ return will be considered after assessment.

To start a return, you can contact us at support@silverworks.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopify@silverworks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, personalized and engravable items, resized items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.