Frequently Asked Questions

  • Go to silverworks.com or click the link from our social
    media accounts. 
  • Choose or search for the product/s you wish to purchase from
    the home page, menu, and product collections. 
  • Once you open a product page, select a variety if the
    product has any. Then press the symbols + or - to increase or decrease quantity. 
  • Press 'ADD TO BAG' the product to be added to your cart. You
    may continue shopping if you wish to add more items 
  • Visit your cart once you've added all the products you
    wanted to purchase. 
  • Select the your preferred shipping method of either shipping
    or store pick up. 
  • Choose Shipping if you want the item to be delivered to you
    door-to-door. 
  • While, choosing Store Pickup, select the branch you want to
    physically pick up your order and fill in the necessary details. 
  • Once selected, proceed to Checkout. 
  • Input your contact information either your mobile number or
    email address together with your shipping details. You may Log in instead if
    you already have an account. 
  • You may input voucher code (if any) then press Continue to
    shipping. 
  • Choose your preferred Shipping method then click Continue to
    payment. 
  • Choose your preferred payment method and input your billing
    address. You may click same as shipping address if applies. Before proceeding,
    double check all information then Complete order. 
  • That's it. You'll get an order confirmation via SMS or
    Email.  
  •  Once order has been checked out, cancellation is not
    possible on customer’s end. 
  • You can send us email at shopify@silverworks.com or
    you may send us a personal message in our official Facebook page
    https://www.facebook.com/silverworksphil to cancel your order. 
  • We can cancel your order as long as the item was
    not shipped and tracking number is not yet generated.
     
  • We accept Cash on Delivery and you may also pay via Credit Card or Debit Card,
    PayMaya wallet, GCash and Paypal.
     
  •  Shipping will take 3-7 days depending on your location. 
  • Please take note that our shipping and delivery service is
    handled by a third party courier- Ninjavan for standard delivery and Mr. Speedy
    for express delivery. 
  • We do not hold responsible or control the time of the
    delivery once it’s in transit status. 
  • The courier do not deliver during Sundays and Holidays. 
  • Store pick up will take 5-19 days depends on the location. 
  • There are instances that shipping time may take longer
    than what we stated because of these following reasons: 
    • Bottlenecks in shipping. 
    • Incomplete shipping address. 
    • Area not covered via COD or area is considered as remote
      area. 
    • Unreachable mobile number. 
  • Yes, you can send us an email at shopify@silverworks.com or you may send us a personal message in our official Facebook page https://www.facebook.com/silverworksphil to change or update something in you shipping information.
  • Please take note that once the order has been processed or shipped we can no longer change anything in the shipping information. 
  • You can send us email at shopify@silverworks.com .
  • A customer representative will reply to your email within 24 hours.
  • You may send us a personal message in our official Facebook page https://www.facebook.com/silverworksphil. 
  •  Via Ninjavan – You can track you order here. Input your
    tracking number. 
  • Tracking number consist of NVPHSILVW00000 + your order
    number. (ex.NVPHSILVW000001234) 
  • Tracking number consist of NVPHSILVWCHEMI + your order
    number. (ex.NVPHSILVWCHEMI1234) Via Mr. Speedy – We will message you if you are
    available on the day of the delivery. If available, reply to our message
    together with your order number.
     
  • Look for the product you want.  
  • Once you are in the product page, you will see the stock information. 
  • Under the product price or available variant, you will be able to edit the number of products you want to buy. 
  • Below that, are the number of items you are able to purchase.