Frequently Asked Questions
- Go to silverworks.com or click the link from our social
- Choose or search for the product/s you wish to purchase from
the home page, menu, and product collections.
- Once you open a product page, select a variety if the
product has any. Then press the symbols + or - to increase or decrease quantity.
- Press 'ADD TO BAG' the product to be added to your cart. You
may continue shopping if you wish to add more items
- Visit your cart once you've added all the products you
wanted to purchase.
- Select the your preferred shipping method of either shipping
or store pick up.
- Choose Shipping if you want the item to be delivered to you
- While, choosing Store Pickup, select the branch you want to
physically pick up your order and fill in the necessary details.
- Once selected, proceed to Checkout.
- Input your contact information either your mobile number or
email address together with your shipping details. You may Log in instead if
you already have an account.
- You may input voucher code (if any) then press Continue to
- Choose your preferred Shipping method then click Continue to
- Choose your preferred payment method and input your billing
address. You may click same as shipping address if applies. Before proceeding,
double check all information then Complete order.
- That's it. You'll get an order confirmation via SMS or
- Once order has been checked out, cancellation is not
possible on customer’s end.
- You can send us email at email@example.com or
you may send us a personal message in our official Facebook page
https://www.facebook.com/silverworksphil to cancel your order.
- We can cancel your order as long as the item was
not shipped and tracking number is not yet generated.
- We accept Cash on Delivery and you may also pay via Credit Card or Debit Card,
PayMaya wallet, GCash and Paypal.
- Shipping will take 3-7 days depending on your location.
- Please take note that our shipping and delivery service is
handled by a third party courier- Ninjavan for standard delivery and Mr. Speedy
for express delivery.
- We do not hold responsible or control the time of the
delivery once it’s in transit status.
- The courier do not deliver during Sundays and Holidays.
- Store pick up will take 5-19 days depends on the location.
- There are instances that shipping time may take longer
than what we stated because of these following reasons:
- Bottlenecks in shipping.
- Incomplete shipping address.
- Area not covered via COD or area is considered as remote
- Unreachable mobile number.
- Yes, you can send us an email at firstname.lastname@example.org or you may send us a personal message in our official Facebook page https://www.facebook.com/silverworksphil to change or update something in you shipping information.
- Please take note that once the order has been processed or shipped we can no longer change anything in the shipping information.
- You can send us email at email@example.com .
- A customer representative will reply to your email within 24 hours.
- You may send us a personal message in our official Facebook page https://www.facebook.com/silverworksphil.
- Via Ninjavan – You can track you order here. Input your
- Tracking number consist of NVPHSILVW00000 + your order
- Tracking number consist of NVPHSILVWCHEMI + your order
number. (ex.NVPHSILVWCHEMI1234) Via Mr. Speedy – We will message you if you are
available on the day of the delivery. If available, reply to our message
together with your order number.
- Look for the product you want.
- Once you are in the product page, you will see the stock information.
- Under the product price or available variant, you will be able to edit the number of products you want to buy.
- Below that, are the number of items you are able to purchase.